Swiss Medical Network
Introduction
The Swiss Medical Network (SMN) is a leading network of private hospitals and clinics, offering a range of medical services across Switzerland. SMN is committed to precision, innovation and patient-centric care, combining cutting-edge technology with compassionate healthcare delivery.
The Challenge
As the Swiss Medical Network comprises multiple hospitals and clinics, it is important for them to provide the same level of care and hospitality to patients at all sites. This required the standardisation and education of healthcare professionals throughout the network.
SMN has decided to develop an educational web app, dedicated to excellence in care and hospitality, ensuring the highest standards of patient care. They recognise that providing exceptional care extends beyond medical expertise: it encompasses empathy, effective communication, cultural sensitivity and excellent hospitality.
The Solution
Swiss Tomato developed a web app for SMN which allows all healthcare professionals to educate themselves in proper etiquette, communication and care standards. Ranging from staff clothing, to communication with clients, everything is meticulously shared with employees at all stations.
To ensure a well-rounded education, departments are separated so each staff member can find the relevant information for their daily activities. Along with images and demonstrative videos, quizzes are available after each section, so users can test their newly acquired knowledge.
