Our work process: The User Guide

The User Guide is the most important tool when buying an electronic device or a new household tool, for example. Why would it be different in the case of a new website?

What is User’s Guide?

By definition, the user guide is a set of texts that describe the use cases and the different operations of something. Thus, it can be called user manual or user manual, too.
A user guide can be written, digital or paper, or in digital format. When you have an object whose characteristics you want to explain, the guide is mainly printed so that you do not have to go around when you consult the explanations. As for example in the case of a new washing machine. On the other hand, when it is not an object but a service or a computer equipment, the preferred format is rather the CD or PDF downloadable from a website. Nowadays, several companies also opt for the video format.

The User Guide at Swiss Tomato

When finalizing the design of the website, we define the most important features of the site together with the customer. Hopefully, this is clear for everyone and we can move on to development. The development of the site is very meticulous work and we can count again with minor modifications or with details which were not exactly defined in the design phase.
Normally, the prerequisites contain all basic information, including the basic features of the site. This structure allows our developers to know which editable and fixed elements of the developed site.
Everything that is modifiable, must be managed by the client in the future so you have to explain to them how to fully enjoy their website.

The goal is not to introduce them into the coding but to define in a simple and comprehensible way the use of the site in practice.
How to add a dynamic page?
How to edit textual content?
How can images be inserted?
How to make the integrated mailing system work?
… etc …
Depending on the special characteristics of the site itself and the needs of the customer, the list can be very long.
On the other hand, if the user’s guide is quite complete and adapted to the customer’s expectations as much as possible, all that remains is to reread it together during a Skype interview, for example. This will allow the client to be fully autonomous when something needs to be changed in the site.
Of course, we can not provide information about changes in the coding but as we deliver all access to the backend via a ‘super admin’ account, the customer will be able to make changes using another expert, too.